Brendan Smith
Executive Summary
When a leading oncoplastic breast surgeon sought a more efficient, accessible, and reliable practice management system, the transition to MediOffice transformed the way the practice operated. From reducing administrative work to improving financial workflows, MediOffice enabled the surgeon and his secretary Natalie, to deliver a higher standard of care while keeping the administration simple, streamlined, and adaptable to future needs.
Setting the Scene
The consultant is an oncoplastic breast surgeon dedicated to both life-saving cancer treatments and aesthetic procedures. His practice specialises in the diagnosis and surgical management of breast cancer, offering not only reconstructive and cosmetic procedures but also general breast health checks. These services are designed to provide reassurance, encourage early detection, and give patients peace of mind during what can often be a deeply stressful time.
Behind the scenes, Natalie plays a vital role in managing patient records, coordinating theatre schedules, and ensuring smooth day-to-day operations. Every efficiency gained in the admin process means more focus on patient care.
The Challenge
The practice’s previous practice management software system was outdated and restrictive. It relied on fob-based access, meaning that only one person could log in at a time unless additional costly fobs were purchased. This caused delays in retrieving patient records, particularly when access often needed to be coordinated quickly across the team.
When multiple people needed access, such as the consultant, Natalie, or other support staff, it became a juggling act of logging in and out, or worse, waiting for someone else to finish before work could continue. This not only slowed down the running of the practice but also created unnecessary stress in an environment where timely decisions are crucial.
The Search for a Solution
A colleague, working in the same hospital, recommended MediOffice after migrating themselves. Natalie and the consultant were intrigued but also wanted to explore a couple of MediOffice’s competitors in order to compare features.
Their colleague offered a quick demonstration of MediOffice, which immediately caught their attention. The two main areas they wanted to explore further were the ability to take patient payments upfront, and how theatre scheduling and work could be managed within the system.
The Decision
Natalie and the consultant were given a detailed demonstration of the software and were impressed by its web-based design, clean interface, and ease of use - everything was accessible from anywhere without the need for special hardware or clunky login processes.
A free trial was set up which gave the team the opportunity to see their own workflows in action. Following this the decision was made to migrate fully to MediOffice, and arrangements began to transfer all existing data from the previous provider.
MediOffice also scheduled online training sessions for both Natalie and the consultant, ensuring they were confident and comfortable with the system from day one.
The Implementation
The data import was successful, and from the start MediOffice made an impact. It streamlined processes, reduced Natalie’s workload, and allowed other team members to access the system to complete their own tasks without delays.
The Benefits
Natalie highlights several key benefits since adopting MediOffice. One of the biggest game-changers has been MediOffice’s automated reminders. By prompting patients to settle their invoices quickly, these have dramatically reduced unpaid invoices and cut down the need for manual follow-up. She also appreciates the clean and simple design which is easy to navigate for both her and the consultant, while still providing all the functionality the practice relies on.
Because MediOffice is web-based, it offers a flexibility that traditional systems can’t match. Continuous updates mean the platform is always being enhanced and adapting to the changing needs of the practice. Day-to-day efficiency has also improved, with most tasks now completed in just a few clicks, saving valuable time.
Above all, Natalie has been impressed by the outstanding support she’s received. The customer service team are quick to resolve issues and proactive in finding solutions, giving her complete confidence that she’s in safe hands.
In Conclusion
The migration to MediOffice has been a resounding success. It has eliminated frustrating access problems, improved payment processes, and freed up more time for patient care.
Natalie says “The system is incredibly fast and easy to learn. You can usually do what you need to do in a few clicks. I would absolutely recommend it.”
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