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Outstanding Support

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Support

Unlimited support comes as standard

There are 3 ways to contact our support team depending on the situation:

Emergency support

If it’s an emergency that prevents you working, call us on 01403 331 676

Ticketing system

If it’s not an emergency, the best way to contact us is through our ticketing system which is accessible from the MediOffice Help menu

Email

In the event you can’t access the ticketing system then you can email us on support@medioffice.co.uk

Hours

Our support team is available Monday to Friday, 9am to 5pm, excluding public holidays

In the event of an emergency out of these hours you can call our on call number - 07766 103 424.

Training

Full training comes as part of the MediOffice package

Full training comes as part of the MediOffice package

 

To make the best use of your investment in MediOffice, it is essential that all the members of your team are properly trained. Our training team are experts, not just at MediOffice but hugely experienced in the healthcare industry

 

Should you have any questions related to the software anytime after your purchase, we will be only too happy to help

Migration

We make it easy

If you are looking to modernise your practice or have outgrown your current practice management software, we are here to provide a seamless migration to Medioffice

 

We have the experience, tools and expertise to successfully migrate your existing patient demographics and clinical history documentation to MediOffice

 

Depending on the volume of data, this can often be done in a day - resulting in a seamless switch for your practice. Should you wish to have your financial history migrated, we will need to discuss this with you on a case by case basis

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